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CONTACT MANAGEMENT

REFINE THE WAY YOU INTERACT AND FOLLOW UP YOUR CONTACTS.

Zogata’s powerful Contact Management Software where all your contacts and their details are centralized on a single integrated platform.

Never again miss the opportunity to engage with your contacts and enhance your customer service. Our contact management system lets businesses record contact details, track all contact interactions and engage with them better- via single platform. Such efficient system allow businesses to improve their customer service and sales by leveraging great amount of data.

With Zogata Contact Management System, you can:

  • Store all your contacts and their details at one place
  • View complete interaction history of contacts including emails, calls, chats, etc.
  • Chat with prospects in real time from within the system
  • Attach personal notes to contacts to remember important details
  • Search contacts quickly with our intelligent multi-conditional search
  • Labels contacts to divide them into groups
  • Add, export and delete multiple contacts at a time through ‘Bulk actions’

Our well-organized, clean dashboard shows all contact activities, interactions and follow-ups for the day.

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Take Full Control of Contact Information

Contact Management is an effective CRM system that empowers your business with tools to manage customer contact data through single interface.

  • Manage complete contact cycle efficiently- right from the initial point of engagement, to being a prospect and then a customer.
  • With Zogata, you can even collaborate with your team members and share customer information in no time.
  • Our contact manager is an ideal solution for businesses who want to systematically manage their entire contact list and streamline day-to-day business activities.

Stay updated with every minute detail about your contacts and interact with them at any time. Structure all contact data at one place to nurture customer relationships and optimize sales.

CONTACT HISTORY AND TIMELINES

Timelines provide complete history of customer activities such as content viewed, emails interactions, dashboard actions, social updates and more.

  • Visual representation of timelines shell out valuable insights into complete history of contacts.
  • Keep track of all your contact interactions from emails, comments, call logs- everything is centralized in one place.
  • You can easily access and review complete CRM contact database at any time.

Zogata’s Contact Management tool keeps full record of past conversations with your contacts. With these insights, you can nurture your clients and further enhance customer relationships.

Contact Management is an effective methodology that strengthens your marketing efforts and lets you target clients based on their interests sensed in past interactions. Sales reps will know more about customers, so they will be able to close deals faster.

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BULK ACTIONS

Use ‘Bulk Actions’ tool to effectively manage your contact lists. Add, export, delete and update multiple contacts at the same time through Zogata’s flexible interface.

  • Performing bulk actions saves a lot of time and efforts, as agents don’t have to work on single contact at a time. Our contact manager is easy, efficient and convenient to use.
  • Send emails, notifications or messages to multiple contacts together through bulk actions.
  • No need to waste time on manual tasks and no more struggling with updating or exporting contacts! With our contact management software, companies can save up to 37% of their valuable time.

ADVANCED MULTI-CONDITIONAL SEARCH

Find information about your contacts in no time with Zogata’s innovative multi-conditional search feature.

  • Powerful search feature will let you sort and segment your entire contact list as per different criteria such as custom demographics, location, gender, age, etc.
  • Our contact management CRM helps you identify right audience you would want to target. Add these prospects in your contact list and target them with personalized campaigns for further conversions.
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LABEL CONTACTS

Make use of labels to systematically organize your contacts into groups.

  • Create segments of your customers and label them based on their behavior or demographics such as company size, job title, industry, location, gender, age and so on. You can even assign multiple labels to individual contacts.
  • Collaborate with different team members with our action planning tools
  • Labelling contacts will help you identify target audience better, so you can easily trigger upcoming campaigns to right people, at right time.
  • No need manually select single contacts and target them individually. Our flexible contact manager makes it easier to target multiple contacts at the same time through labels or tags.
  • To gain insights into your contact groups, you can run reports based on labelled criteria.

REAL-TIME CHAT

Build strong relationships with your prospects by communicating with them in real time.

With Zogata’s intelligent ‘Chat’ feature, team agents can have one-to-one chat with contacts via one integrated page. Our software includes ‘live chat’ tool and a centralized inbox where you can view, manage and reply to all conversations. Marketing, sales and customer support teams can access and control the inbox at any time. This makes it easier to systemize one-to-one communications with your prospects.

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REAL-TIME CHAT

Build strong relationships with your prospects by communicating with them in real time.

With Zogata’s intelligent ‘Chat’ feature, team agents can have one-to-one chat with contacts via one integrated page. Our software includes ‘live chat’ tool and a centralized inbox where you can view, manage and reply to all conversations. Marketing, sales and customer support teams can access and control the inbox at any time. This makes it easier to systemize one-to-one communications with your prospects.

PERSONAL NOTES

Attach personal notes to contacts and keep track of all your interactions with them.

Zogata’s intelligent contact manager lets you add quick notes to a contact’s database, so you won’t miss out on anything and remember every minute detail about your discussion with them.

Adding personal notes will help agents to quickly catch up context the next time they interact with the same client. Such feature helps team members to stay focused, resolve issues or close deals faster. Not just that, you can also keep a tab on your client’s likes, dislikes, birthdays, job titles, etc. by attaching notes.