Zogata’s Customer Support Software integrates powerful automations and ticket management tools, so you can manage all support-related issues on a single platform. Make your customers happy and grow business faster.
Zogata ticket management system is a web-based help desk software that allows you to easily manage and respond to customer support inquiries that arrive through different channels (phone, e-mail, web) by creating tickets.
Reports provide a quick view into how your support organization is doing. You can quickly get a wealth of data that will allow you to take the best decisions for your business and your customers.
Chat, Ticket, Knowledge Base Search and FAQ Search- all functionalities integrated into single Support Widget of Zogata...
Collaborate behind the scenes with notes that only you and your team can see.
Know where every ticket position by applying ticket types like Open, Pending or Closed.
Merge duplicate tickets to avoid having to manage multiple threads on the same issue.
See the full support history of every customer without having to search.
Attach photos or documents up to 19.5MB by dragging them right into the ticket.
Batch ticket changes to avoid having to repeat the same action over and over.
Organize, prioritize, and work through your sales activities—all in one place.
Help your team tackle the most important problems first by assigning ticket priorities.
View data from your CRM, billing software, internal CMS or any other third-party app.
Organize tickets or tag them for future reference, just like you do with email. Break your team into smaller groups to better handle ticket responsibilities and better support.
Keep your team into smaller groups to better handle ticket responsibilities.
Keep the best answers to common questions at your fingertips, and easily insert them into any ticket to make it ease