CUSTOMER SUPPORT HISTORY
CAPTURE CUSTOMER INTERACTION HISTORY. PRESERVE RICH DATA. OFFER BEST CUSTOMER SUPPORT.
Zogata’s Customer Support History database allows businesses to have faster, better and personalized interactions with customers. You can easily view full interaction history of every customer at single interface of Zogata.
- Get details regarding ticket requester, their time zone and contact information
- View full interaction history with a customer along with their previous tickets
- Understand your customers better
- Provide best customer support
FULL INTERACTION HISTORY
Customer support software is known to increase up to 32% more customer happiness. And, history of customer service plays an important role in every businesses’ support desk. With interaction history, you can meticulously follow each and every customer’s journey across different channels.
SAVE TIME AND EFFORTS
With complete history of customer support, team members can resolve cases faster and better, as plenty of time and efforts will be saved. No need to search for interaction history or previous tickets elsewhere, everything can be viewed at Zogata’s single interface.
OPTIMIZE CUSTOMER JOURNEY
Our Customer Interaction History feature will help businesses to refine their customer journey strategy. Since all customer interactions are stored at single database, it becomes easier to resolve issues and close cases in less time.
INTEGRATE WITH CRM
Integrate customer interaction and support history with your CRM to stay updated of the customer records.
AGENT INTERACTION DATA
History of help desk software will also display agent interaction data such as their ID, added notes, etc.
ZOGATA CUSTOMER SUPPORT HISTORY:
HOW IT WORKS?
Lack of information in customer interaction history can really create bottlenecks in your customer service. Every customer wants to have a convenient support experience with businesses. And in such hyper-connected world, a poor customer support can cost you a fortune!
There are wide range of products and services offered by myriads of brands today, and customers are more likely to choose you if you provide efficient customer experience and support. That’s where Zogata comes in!
COLLABORATE WITH TEAM MEMBERS
At single platform, team members can collaborate on customer interactions. Empower your customer support team with rich, contextual data that will help them scrutinize customer-to-customer interaction. Agents can view and share summaries, notes and updates through single interface to understand customer journey better.
Customer Support History will help you assign a unique identity to each and every customer. This will centralize large amount of data and allow supervisors or agents to access it any time in future.
INCREASE AGENT PRODUCTIVITY
With Zogata’s powerful customer support software, not only will businesses boost contact resolution but also increase agent productivity. Centralized customer support data will automatically optimize back-office tasks and reduce operative costs.
ENHANCE SERVICE SATISFACTION LEVELS
Zogata’ single Customer Support History tool will allow your team members to offer a unified and personalized service to customers. Furthermore, this will contribute in increased customer retention and high satisfaction rates.