FAQ Management Software

A POWERFUL AND EFFICIENT FAQ SOFTWARE TO LET YOU EFFORTLESSLY ANSWER COMMONLY ASKED QUESTIONS.

Zogata’s Question and Answer Software allows companies to quickly provide answers to questions that are frequently asked by consumers. An efficient and systematic FAQ system integrated into your Knowledge Base or Help Desk will save a lot of time and effort of your team members. Customers can quickly find answers to basic questions that they’re generally perplexed about.

FOCUS ON WHAT MATTERS

Q&A Software is an essential way of providing self-service to your customers, along with a strong knowledge base. Zogata’s FAQ Management System will help you monitor articles that are most visited and frequently commented on. Businesses can focus on questions that matter most and include content that holds value in their FAQ page.

SYSTEMATICALLY ORGANIZED HELP CENTER

Online FAQ Software serves as a robust self-service platform containing large amount of informational data. With Zogata, you get to organize information in a proper, organized manner which is easy to find and read.

AID YOUR SUPPORT TEAM

Answering repeated questions again and again can be stressful for your customer support agents. To alleviate this stress, you need to build a strong, all-inclusive FAQ section in your Help Desk that will answer frequently asked questions. This way, your support team will get more time to focus on complex customer-related issues.

FEEDBACK MANAGEMENT

Manage customer feedbacks at single dashboard, take ideas and suggestions to turn them into new strategies in order to meet customer demands.

RESPOND IN REAL-TIME

Reply to customer feedbacks and add tags to prioritize products or highlight customer issues.

ZOGATA POWERFUL FAQ SOFTWARE: HOW ZOGATA HELPS?

Customers can ask questions on various platforms such as live events, calls, Social Media, Blog comments and more. It is essential to keep track of these questions, understand common concerns of your customers and address those issues in your FAQ section.

CUSTOMER-GENERATED QUESTIONS

With our effective FAQ software, businesses can allow customers to submit questions to the system. Support team members can add answers to the questions and publish it immediately in just few clicks.

IMPECCABLE SELF-SERVICE EXPERIENCE

Zogata Frequently Asked Questions Software is designed to offer excellent self-service experience in order to reduce support tickets and help your customers find answers easily. Integrated Zogata Analytics will help you monitor the impact of self-service as to how many articles are viewed, commented on and most visited by customers.

REPORT ANALYTICS

Built-in Reports prove to be an integral part of any Frequently Asked Questions Management Software.

Zogata’s FAQ system is designed with built-in reports to provide scope for future improvements and efficiency in workflows.
Rating system and comments section in FAQ software signifies whether your customers are finding the articles helpful or not.

OTHER SET OF FEATURES

Disable Comments: Disable comments and lock resolved topics automatically to close discussions
Update Status: Update status of the question asked by customers to keep them informed
Show Related Topics: Improve visibility of the topics by showing similar posts under questions of same niche.
Show Related Topics: Quickly find what you are looking for with simple search option and index real-time answers.