Feedback Analytics
GET DEEPER INSIGHTS. UPDATE REPORTS IN REAL-TIME. PERFORM CUSTOMER SENTIMENT ANALYSIS.
Zogata’s Customer experience analytics lets you analyze customer sentiment and monitor what they’re liking and disliking about your business. Our survey analysis tool accurately measures positive and negative scores given by customers
- Real-time reports to monitor and solve customer problems
- Understand every aspect of customer journey with user analytics tool
- Get insights you will need to provide impeccable customer experiences
- Understand customer behavior better
- Take relevant actions to close the loop with follow-ups
AUTOMATIC INSIGHTS
A recent study states that up to 58% organizations have witnessed significant increase in their customer loyalty and customer retention with the use of customer analytics. That’s how powerful customer analytics really is!
Our Customer Feedback Analytics Software provides automatic insights and detailed information that you will require to enhance digital customer experience.
ANALYZE, OPTIMIZE AND CORRELATE
Conjoin customer feedbacks with streamlined data such as purchase history and user demographics for deep analysis. This way, businesses will understand what drives positive and negative feedbacks, customer sentiments and their satisfaction rates.
ZOGATA CUSTOMER EXPERIENCE ANALYTICS:
COMPLETE SUITE OF FEATURES
Our Review Analytics Tool comprises of various effective features meant for businesses to understand customer behavior, customer sentiment towards their brand and improve customer retention by reducing churn rate.
INSIGHTS AT YOUR FINGERTIPS
Our customer analytics software is configurable and provides visual reports of various metrics including NPS survey results. Businesses can track and measure customer experience data to further plan targeting strategies.
UNDERSTAND CUSTOMER ISSUES
Want to get timely and relevant insights? Our built-in reports will let you know about customer issues, struggles, detailed feedbacks and what’s causing dissatisfied customers. You can tag customer feedbacks and assign color codes to them viz. Positive, Negative and Neutral to differentiate between them. Use these insights to make improvements and retain your customer loyalty.
CENTRALIZED DASHBOARD
Customer experience analytics reports, NPS survey results, Follow-up completion rate, everything can be viewed at Zogata’s single interface.
Collected feedback data is presented via a real-time dashboard. This way, team members can view, analyze or take other relevant actions on the point. Reply to customer feedbacks or forward them to others for integrations, all through Zogata’s single centralized dashboard.
SEARCH AND FIND FEEDBACKS
Since Zogata gathers all customer experience analytics data automatically, you can search and find feedbacks quickly. Make use of ‘Filters’ to slide and dice customer feedbacks and create reports to measure important KPIs.
FLEXIBLE DATA EXPORT
Insights that you receive from our review analysis report can be integrated with other marketing technologies for business growth. We have made it easier for businesses to export customer analytics data and send it via different means including emails.