FEEDBACK MANAGEMENT
CENTRALIZE CUSTOMER FEEDBACKS.
ACQUIRE DEEP INSIGHTS.
INTEGRATE DATA WITH CRM OR OTHER MARKETING SYSTEMS.
Zogata Customer Feedback Management software lets you automate the entire process of collecting and optimizing customer feedbacks across your firm. Streamlining feedbacks at single interface will allow businesses to improve workflows, get better insights and empower future strategies.
Fully engage with your website visitors with targeted feedback surveys and work to enhance your business’s operational performance.
With Zogata’s online feedback software, you can design and optimize customer feedback survey to:
- Improve customer retention
- Track and increase customer loyalty
- Enrich customer experience
TRACK CUSTOMER INTERACTION
Reports by Forrester reveal that around 84% companies want to excel in customer experience, but only 1 out of 5 manage to be successful.
Zogata’s Feedback Management Software tracks each and every customer feedback and analyses the information to close the gap between customer expectations and what is being delivered. Thereby, helping you improve customer experience.
CENTRALIZE FEEDBACK DATA
No need to juggle around with different feedback tools to keep up with multiple data sources. Zogata will keep track of all your customer feedbacks and display them on single dashboard. This way, your team members can monitor customer satisfaction rate and changes occurring in the same over time.
- Create survey and leave the rest to us.
- As customers submit feedbacks, Zogata will gather all the data into single dashboard where you can- manage, visualize and analyze it thoroughly.
Zogata User Feedback Software:
Hot Suite of Features
Zogata Customer Feedback Management software is designed to help businesses monitor and analyze customer feedbacks and turn them into future developments. This way, customers will also have a say in company’s product developmental procedure, allowing businesses to grow considerably.
FEEDBACK MANAGEMENT
Manage customer feedbacks at single dashboard, take ideas and suggestions to turn them into new strategies in order to meet customer demands.
RESPOND IN REAL-TIME
Reply to customer feedbacks and add tags to prioritize products or highlight customer issues.
ACTIVATE TEAMS
Don’t just gather customer feedback, but act on every feedback with the help of Zogata’s intuitive interface and integration tools.
- Provide right data to the right team member through role-based dashboards
- Collaborate with different team members with our action planning tools
- Adds tags to organize to customer feedbacks
- Color code tags to divide feedbacks into: Positive, Negative and Neutral
- Engage with each customer based on their satisfaction level and feedbacks
CONTROL USER PERMISSIONS
Protect customer feedback data by setting up permissions for each user. Control who can view, edit and distribute survey results. With this feature, collaboration between team members becomes more secure and streamlined.
CRM INTEGRATION
Integrate customer feedbacks into your CRM using custom APIs. Empower your business with better segmentation and workflows.
CLOSE THE LOOP
Instigate team members of your organization to take immediate actions so as to drive upgrades, customer retention and customer loyalty. Build automated workflows with full suite of Zogata tools.