KNOWLEDGE BASE MANAGEMENT SOFTWARE
CREATE KB ARTICLES. MANAGE AND SHARE CONTENT WITH YOUR INTERNAL TEAMS AND CUSTOMERS. TRACK PERFORMANCE.
Zogata’s Smart KB software lets you empower your teams and provide best self-service to customers.
Our strong Knowledge Management Platform serves as a ground to answer FAQs faster, solve tickets quicker and satisfy your customer base. Communicate better and enhance relationships with your customers with Zogata Knowledge Base.
Make it easier for customers to get information they’re looking for, thereby saving time and efforts of your team. Now agents don’t have to answer repeated questions again and again, as customers can find info through self-service with our detailed knowledge management system.
HELP CUSTOMERS WITH SELF-SERVICE
Create a powerful and comprehensive knowledge base of information, so your customers can find info and get answers faster.
- Zogata’s knowledge management software keeps all the information access-ready, well-organized and easy to manage, both within departmental teams as well as for external customers.
- Make use of our knowledge base tool to create KB and share documents, FAQs, information, files, training guides, how-to articles, etc., with staff and customers.
EMPOWER YOUR TEAM
Knowledge is Power. Why not make use of knowledge management solutions to solve customer issues and empower your agents? Zogata provides a smart online knowledge base software that will help you tap into comprehensive KB articles and utilize it to its full potential.
Build a powerful, customizable help center to provide best self-service to your customers. With that, your team will witness faster ticket resolutions and enhanced workflow efficiency.
LIBRARY OF HELP ARTICLES
Convert FAQs and tickets received from customers into a powerful knowledge base of help articles and detailed documentation. With our knowledge base management tool, you can build library of help articles, customize your knowledge base so it suits your brand and organize articles precisely into categories. All of this will make your customers’ browsing experience more streamlined and easy.
KNOWLEDGE MANAGEMENT TOOLS: HELP YOUR TEAM BE EFFICIENT
Support teams will become more efficient when they will focus on unique tickets and stop answering commonly asked support questions.
REPORT ANALYTICS TO CHECK IMPACT OF YOUR KNOWLEDGE BASE
Creating KB articles and documentation is not enough. Built-in reports in Zogata’s knowledge sharing software will let you know the impact of your KB, so you can update and enhance it with time. Search for articles, check which help articles are viewed by customers, monitor feedbacks and improve your documentation accordingly.
Tapping into Search Analytics will help you know what information your customers are looking for. With such valuable insights, you can fill the gap in your knowledge base and create content that’s absent. Overall, this will make your documentation more detailed and powerful- both for your team as well as customers.
Zogata’s knowledge sharing system is designed for collaboration, so team members can update articles faster. Whenever there’s an edit, teams will get real-time notifications regarding the same.
TRANSLATION READY, SEO-FRIENDLY
Host knowledge base articles in multiple languages for better and localized customer support. Create SEO-friendly content with Zogata’s extensive capabilities of using Meta titles, Meta tags, etc. Your websites will rank better in search engine results and people will easily discover your knowledge base.