Net Promoter Score
EASIEST WAY TO MEASURE CUSTOMER LOYALTY BY COLLECTING REAL-TIME FEEDBACKS FROM CUSTOMERS.
Collect real-time, valuable feedback from customers effectively with the help of Zogata’s NPS software. Set up NPS Surveys in just few clicks without any coding knowledge in order to reduce churn rate and boost growth
Net Promoter Score Software measures customers’ sentiments towards your firm and helps you predict their future behavior.
With Zogata’s Net Promoter Score Survey you can:
- Identify satisfied and unhappy customers
- Optimize and focus on single customer metric
- Manage multiple NPS campaigns
- Segment customers based on their loyalty score
- Get powerful insights through our built-in reports
- Manage and Schedule NPS surveys
WHAT IS NET PROMOTER SCORE?
‘NPS’ or ‘Net Promoter Score’ is a measure of customer satisfaction and loyalty towards your organization as a whole, or your products and services. Asking customers whether they’re enjoying your products or would they recommend you to their friends and family, will help businesses to plan out their strategies.
Divide your entire customer base into 3 categories based on their NPS viz. Promoters, Passives and Detractors.
POWERFUL NET PROMOTER SOFTWARE
Zogata’s proven and effective NPS software will help you gather actionable customer feedback and get high response rates. Not just that, our end-to-end solution is designed to provide deeper insights, so businesses can drive intelligent decisions and maximize growth.
More than thousands of companies across the world have already implemented and benefited from NPS methodology.
Zogata’s NPS Survey Software acts as a powerful, simple yet flexible platform to engage with your customers and measure customer experience. You can easily manage NPS campaigns, schedule and automate them, get score analysis and feedbacks. All of this can be done through Zogata’s single interface.
Zogata NPS survey software makes it a breeze to calculate NPS! Simply select the question for your survey and leave the job to us! Our software will keep track of customer responses, feedbacks and display all of them in built-in reports along with calculated NPS.
Around 53% respondents of NPS surveys choose to comment and leave feedbacks for the rating they’ve given. And, these feedbacks are invaluable for you as a company. With Zogata, you can schedule your NPS Campaigns for future by specifying ‘Start date’ and ‘End date’. Under ‘Campaign List’, you can view all your campaigns and related score, feedbacks, etc.
CLOSE THE LOOP WITH FOLLOW-UPS
A recent study reveals that U.S companies lose around $41 million/year because of poor customer service. Make sure you engage and respond to your customers with regular follow-ups. Provide right content and assistance to your customers at right time.
Zogata Dashboard shows ‘Follow-up Completion’ metrics to let you know about the progress of your follow-ups. This will help you activate more promoters and reduce rate of detractors. Customer will know that you are reading their feedbacks and taking necessary steps to improve.