REPORTS & DASHBOARDS
CREATE REPORTS. ANALYZE KEY PERFORMANCE METRICS. ENHANCE YOUR HELP DESK MANAGEMENT.
Zogata offers comprehensive Customer Service Reports that will provide deeper view into how your customer support team is performing. Get access to valuable data that will help you make more informed decisions regarding your products or services.
Zogata’s Customer Service Analysis Report will allow you to:
- Gain insights about performance of your customer support service
- Derive help desk statistics through real-time reports
- Create, schedule and circulate visual reports within departments
- Create custom dashboards with custom widgets of KPIs
- Improve help desk management
DETAILED REPORTS ABOUT YOUR HELP DESK
Get comprehensive insights about your help desk with Zogata’s Customer Service and Support Reporting Software.
Real-time information and predefined reports will help you derive significant help desk statistics. Create custom reports for different modules such as customer problems, assets, requests and so on. You can create reports in different formats such as matrix, tabular, summary, etc.
CUSTOMIZE LIKE A PRO
- Select from variety of display columns, add filters and summarize report data as per your requirements.
- Select from myriads of chart and graph options to visually analyze the information and identify help desk trends better.
- Save custom reports, auto-generate reports or schedule them at timely intervals to stay on top of your target.
EXTRACT REPORTS IN VARIOUS FORMATS
Extract reports in different formats including HTML, CSV, PDF, or XLS. Schedule emails to automatically send KPI reports to managers.
CREATE CUSTOM WIDGETS AND DASHBOARDS
- Create your own graphical custom widgets by selecting from multiple new KPIs (Key Performance Indicators).
- Simply drag and drop widgets to effortlessly create a new custom dashboard.
- Customize your dashboard as per your liking, specific to what suits your business department.
GAIN VALUABLE INSIGHTS
Measure customer service and support performance. Get reports regarding requests, tickets, problems, surveys, assets, changes and much more. See detailed information about resolved tickets or pending tickets based on department type, category of tickets, request dates, requester, priority type and more.
MEASURE TEAM PERFORMANCE
Monitor performance of IT technicians and generate reports about time taken to resolve tickets, response times and more.
SCHEDULE AUTO-GENERATION OF REPORTS
No more getting tied to routine tasks! Schedule auto-generation of reports at timely intervals through Zogata’s customer service software.
Set up one-time schedule or create daily, weekly, monthly schedules. Select recipients for scheduled reports, your desired format and receive timely reports.
Track customer satisfaction ratings, know which KB articles are most viewed and what type of conversations are taking up most time. Get to know which topics are popularly searched by customers and whether or not they’re finding what they need.
Managers can view performance metrics of every team member individually- all through single dashboard.
You can control who gets to access reports stored in folders, based on permissions, roles, license types, etc.
Reports can be either public (access granted to entire organization), hidden (only admin has access) or shared (access shared with specific team members).