feedback_management

Customer Satisfaction Ratings

ASK QUESTIONS. GET CUSTOMER RATINGS. TAKE ACTIONS TO IMPROVE BUSINESS GROWTH.

Customer Satisfaction Ratings signify success of a brand and it’s Customer Relationship Management. Measured on a five-point scale, Customer Satisfaction Rating tells you how satisfied your customers really are with your products, services or brand as a whole (1 referring to ‘very dissatisfied’ and 5 being ‘very satisfied’).

With Zogata’s customer review tool, you can ask different customized questions to your audience and understand what's working and what’s not.

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CSAT SCORE

According to Forbes, lost relationship and poor customer service costs $338.5 billion each year globally, and in U.S alone it’s about $83 billion. This figure itself determines how customer satisfaction research holds great importance.

A CSAT (Customer Satisfaction) score allows businesses to know their strengths and weaknesses, so they can focus on ways to improve customer retention. At Zogata’s powerful customer review platform, businesses can build surveys with personalized questions and ask their customers to provide ratings based on their experience.

MEET CUSTOMER DEMANDS

Unsatisfied customers are most likely to never return to your brand again in future. Statistics reveal that only 40% users are likely to still be a brand’s customer after they’ve had bad experience. And, that’s a huge number of audience you will be losing due to poor service.

Our customer rating software will help you measure customer satisfaction metric, so you know what works to keep your customers happy and what makes them dissatisfied. Use these insights to improve your service, meet customer demands and reduce churn rate.

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GATHER FEEDBACK WITH ONE CLICK

Zogata’s customer reviews software collects feedbacks with just one click. Which is why, response rates tend to be higher as compared to long-winded form surveys.

AUTOMATIC TICKETING SYSTEM

As customers submit the ratings, the feedbacks are automatically fed into Zogata’s ticketing system. This way, team members can view and analyze feedbacks through single dashboard.

OPTIMUM RESPONSE RATES

With our customer review and rating solution, customers are more likely to respond and submit their ratings. Higher response rates provide better insights, allowing you to take relevant actions.

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REPORTS AND ANALYTICS

View CSAT score, response counts and score distribution, all at single dashboard. Never let a trend seep through the cracks- automatically get better idea of customer sentiments towards your brand.

DIAGNOSE CSAT SCORE

Make use of filters to sort out feedbacks and see how satisfaction score varies as per user, products or service. Tag feedbacks and assign color codes to them viz. Positive, Negative and Neutral for better differentiation.

CLOSED-LOOP FEEDBACK MANAGEMENT

Forward feedbacks to other team members or reply to customers effectively through Zogata all-in-one dashboard. Integrate CSAT score or customer feedbacks with other marketing technologies or CRM system to enrich customer intelligence.

Trigger Happy Customers!

Did a customer just provide a rating of 4 or 5? Quickly close the loop with a link! Ask your satisfied customers to share their experience on social media or leave a review on app store when they’re most likely to do so.

IDENTIFY TRENDS

Combine CSAT score with ticket data to know trends in customer satisfaction and what product areas are driving lower score.