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SUPPORT WIDGET

PROVIDE SOLID SUPPORT TO YOUR SITE VISITORS RIGHT AT THEIR FINGERTIPS

Chat, Ticket, Knowledge Base Search and FAQ Search- all functionalities integrated into single Support Widget of Zogata…

Zogata’s Support Widget helps businesses to provide solid customer support directly through the website. Visitors don’t need to search for help anywhere else!

Embed Zogata’s support widget right on your website and offer support, provide information or start a conversation with your site visitors instantly. Our widget will seamlessly integrate into the mobile app as well as business website, so as to provide excellent user experience.

Here are few things customers can do with Zogata’s Support Widget:

  • Customers can search FAQs and Knowledge Base articles for quick self-service
  • Customers can send ‘Chat’ request to start a conversation instantly with agents
  • Customers can create a new ticket to explain their issue in detail
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ENGAGE WITH USERS RIGHT FROM YOUR WEBSITE

Decide how you want to provide support on your website with Zogata’s Support Widget. Businesses can easily serve their customers by providing combination of chat option, knowledge-base search, FAQ search and ‘Create New Ticket’ option.

SAVE TIME WITH SMART SUGGESTIONS

Don’t let your customers leave your website and search for help elsewhere. Zogata’s Support Widget allows businesses to provide relevant knowledge base articles right on your website, so site visitors can access them anytime, anywhere.

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SEAMLESS SUPPORT EXPERIENCE

Our Support Widget is optimized to be responsive no matter what device visitors are using- be it mobile phones, desktop or tablets. It can also be localized into your site visitors’ language as per their browser settings.

FASTER ANSWERS FOR YOUR CUSTOMERS

With Zogata’s Support Widget, you can add different customer support features including Chat Support, Ticket, FAQs Search and Knowledge Base Search to your website. This way customers can get instant help in whichever way they prefer- all from single interface of Zogata.

Encourage customers by providing seamless self-service. Save a lot time and efforts of your agents, as support widget will reduce number of steps required for customers to get support.

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SINGLE INTERFACE

Customers don’t need to leave the home page of your website and go to help center or contact page. Our support widget can be directly embedded right on the homepage, so customers can get different forms of support through single interface. The widget will appear in the bottom corner of your web page.

COMPLETE CUSTOMIZATION

Zogata lets you customize the support widget and place it on any web page of your choice. Pre-fill form fields, show custom text and customize the widget as per your liking, so it matches the look of your web page.

CHAT CONVERSATIONS

Send ‘Chat’ Request to any of the team agent and start a conversation instantly. Get immediate support directly through the website.

CREATE A TICKET

As soon as visitor clicks on ‘New Ticket’ button, they will automatically be redirected to a chat view where they can get real-time tech support from agents. Team agents can easily view ticket status and other details right in the window.

SELF SERVICE

Embed Help Desk right into the Support Widget, so customers can easily search Knowledge Base articles & FAQs so as to avail self-service.

As customers search, results will appear and if matches are found- they can easily click on the FAQ or KB article in the list and open it.

BUILT-IN ANALYTICS

Every ticket created through support widget will be displayed in Zogata’s software- along with the source it was originated from. This way businesses will know exactly through which page your visitor contacted you from.

SERVE RIGHT INFORMATION, AT RIGHT TIME

Zogata’s Support Widget will reduce support volume and provide right information to customers at right time. Streamlined workflow and seamless customer service will together make your support desk more efficient and boost business growth.

Self-service ‘Knowledge base search’ and ‘FAQ search’ tools are available for customers 24/7. Thereby, fueling customer satisfaction.

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